Payments are secured by PayPal & Stripe with SSL security All major credits cards are accepted.
Security : For best online shopping security we only take payments by PayPal & Credit Card
About SSL Certificates are small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser
Brexit Info – Most of our items are stored in our UK warehouse. This means all items going outside of UK may be charged extra by the courier. This is out of our control and we can do nothing about it.
If you buy goods from Great Britain (UK without Northern Ireland) from 1 January 2021, you may have to pay: We have adjusted most prices to allow for this extra charge. So even with the customs charge you should find our prices one of the most competitive in the market.
If you receive your customs charge and just refuse to pay the customs. Goods will be returned to store and a refund for goods only will be done. Shipping cost will not be refunded as goods where dispatched to courier and shipping has been used and must be paid.
If you buy goods from Great Britain (UK without Northern Ireland) from 1 January 2021, you may have to pay customs
Ireland & UK : To see shipping charges just add items to your cart than when you view your cart just use the shipping calculator
Due to the weight of some items price’s can change due to courier costs and in some case’s there may be an extra charge due to your location. But delivery price’s shown at checkout will cover most parts of the Mainland UK & Mainland Rep of Ireland (Island’s of both place’s are not covered & may have an extra delivery charge)
If an extra charge is needed to deliver your items you will be contacted first with the price. If you do not wish to pay the extra cost. You can cancel your full transaction.
We use several courier companies depending on the area that your order is being delivered to. We currently use Business Post (UK Mail) and Royal Mail for orders within the United Kingdom and DPD / Fastway / anpost for deliveries in the Rep of Ireland. World wide delivery are based on location and which couriers offer best rates at time of order
Shipping outside of Ireland & Uk : Due to the many changing prices of couriers all item going outside Ireland & the UK will have an extra shipping charge applied. You will be contacted by email with the shipping price and you can than purchase the order or cancel it
How do I return an item?
If you are not happy for some reason with your purchase, you can return the item(s) in their original state and packaging hassle free. Contact us to arrange a return. The retail customer will be entitled to a cooling off period of 7 working days after having received the goods or at any time prior to receiving goods, the cancellation should be notified in writing (includes fax, letter or email). Cancellation does not apply to DVD’s, CD’s, audio or video tapes which the customer has unsealed.
The cost of returning the product unless faulty, defective or not fit for its purpose will be at the customer’s expense. If the item is fragile or could be damaged, please ensure it is packaged appropriately.
I have received a faulty / incorrect item
If you have received a faulty or incorrect item, please Contact our customer service team who can help you organise the return and exchange of the product.
Refunds : All refunds are done through the payment method you have chosen to pay for the product with. If you have paid with paypal you will be refunded this way. If you paid with debit / credit card through stripe than you will be refunded back into the card you paid with. Note card payment can take 5 to 10 days to show up in your account. Depending on which bank you are with. In some cases credit card fees will not be refunded.
Returns Address : For Returns send your order number plus reason for return to firstname.lastname@example.org Than a returns address will be emailed to you. We have UK & Rep Of Ireland returns address.